"Should a cassette fail to play properly, hold it flat in the palm of your hand, and slap it smartly against a hard, flat surface. If this does not work, and you cannot otherwise free the reels, and if you are a library customer, please ask your local library to contact Books on Tape for a replacement cassette. If you are one of our rental customers please call us at our regular customer service number. Give us the name of the book, and the number of the cassette. We will immediately send you a replacement at no charge. Discard the broken cassette."
Aug 28 2003